How to raise a complaint
If you are unhappy about the services that we provide to you we want to hear about it – without your feedback we cannot improve
Our commitment to you
Company of Others is committed to providing high quality services. Our community are our members, audiences, partners organisations and funders. We are committed to providing our community with a quality service and to continuously improving those services but we realise that there are times when we don’t always succeed.
How the system works
At Company of Others we have a dedicated complaints coordinator who is responsible for making sure that all complaints are logged and actioned, and who will monitor complaints to make sure that they are being dealt with.
How to make a complaint
If you are not happy about a service that you receive, it is usually best to let the person who is providing the service know, either by email, telephone or letter.
The Complaints Coordinator for Company of Others can be contacted as per below:
Email: emma@companyofothers.org.uk
Telephone: 0191 276 1542
Emma Whitenstall
Company of Others
The Bricks c/o St Anthony of Egypt Church
Belmont Street
Newcastle upon Tyne
NE6 3SN
The Complaints Coordinator will log the complaint and make sure that it is assigned to the most appropriate person. You will be sent a letter confirming that the complaint has been received and telling you the complaint number and the name of the person who is dealing with your complaint.
If you are not satisfied with the outcome
If you are not satisfied with the outcome let the Complaints Coordinator know. The complaint will be progressed so that somebody else can investigate it for you.
Acting on results
We will do everything we can to put things right and will review our procedures where necessary to stop problems happening again.
Your voice
We hope you agree that most of the time we do provide a good quality service. We value all feedback from our community and would also like to hear from you about what you think we do well.